Customer-specific language settings for global support & expansion
Back in June, we released our new Language Settings, allowing merchants to translate customer-facing invoices into another language outside of English.
Today we’re happy to take invoice localization to another level with the ability to create and set different languages for different customers in different parts of the world.
How to test & implement 3DS workflows for PSD2 compliance
PSD2 has created a lot of chaos in the billing world. Some banks weren’t ready, some businesses weren’t prepared, and some countries even pushed the deadline.
We’re happy to report that our team was able to meet the September 14th deadline and already have a number of customers that are using the updated 3DS workflows to be PSD2 compliant.
Over the past few days, we’ve increased our 24/7 on-call team to address any customer needs that pop-up and will continue this throughout the week until we ensure that any merchant needing compliance is compliant.
A big shout out to our support and development teams who have been working around the clock to help our merchants make the transition!
Sales commission automation is finally a reality
Calculating sales commission shouldn’t be a pain in the SaaS, yet the vast majority of businesses still rely on time-consuming, manually updated spreadsheets. No wonder 83% of organizations admit to having inaccuracies in their sales commission payouts.
Our new Sales Commission Calculator ties revenue to reps, providing you with error-free, real-time insights that automate the most labor-intensive step of calculating sales commissions.
Revenue Alerts provide real-time notifications for important revenue-impacting events
Every month, changes in MRR come from hundreds—or thousands—of revenue-impacting events. Not all of these events are created equal, but manually monitoring event activity is inefficient at scale. There has to be a better way…
And now there is. With Revenue Alerts, you can define thresholds for revenue changes that trigger real-time emails and in-app notifications, allowing you to keep closer tabs on high-value conversions, expansion/contraction revenue, and potential churn risks.
Cancel Dunning: An automated way to give past due accounts more time to pay
It is not uncommon to have customers in dunning reach out to request more time to pay—in fact, our own team gets these requests every month. Automating this process just got a lot easier with our latest Cancel Dunning feature.
When Cancel Dunning is selected for a subscription, their status is updated from Past Due to Active, and all dunning retries and communications will be suspended. The past due amount will be retained and carried over in the subscription’s next renewal.
3DS support for Stripe is here (plus our release plan for other gateways)
We've begun to roll out 3D Secure (3DS) support to help merchants prepare for the September 14th PSD2 deadline.
3DS support for Stripe is here. Below is our release timeline for supporting other gateways:
- CyberSource: Mid August
- Braintree: Mid-Late August
- QuickPay: Early September
- Windcave (Payment Express): Early September
Click the link below to understand what updates/changes you may need to make to accommodate these new workflows.