Invoice Amount in Subscription Export

The most recent amount invoiced has now been added to the Subscription report to provide even more detail on the current state of the Subscription at the time of export. This field represents the total amount billed, in cents, of the most recent recurring invoice (does not include mid-period probation invoices). It does not include invoices in a pending status or invoices which have been voided. 

For more information on our Subscription Export, see our documentation here >

Product Details in the MRR Movements Export

The MRR Movements Export is a great way to get a detailed view of all MRR changes for a period of time. These movements include new sales (new_business), upgrades (expansion), customers coming out of hold status' (reactivation), customers shrinking (contraction), and customers leaving all together (churn). The Product ID (product_id) and Name (product_name) have now been added to this export to provide more detail around where the MRR movement is occurring.

For morning information on our MRR Movements Export, see our documentation here >

New A/R Aging Report

Tracking your A/R aging can be difficult without the right tools. To cut down the time you spend tracking and increase your ability to understand and take action, Chargify has introduced a new A/R Aging Report as an extension of the A/R Dashboard. This report, formatted as a .csv export, provides a complete list of customers, subscriptions, and invoices in an aging view so you can easily understand your days sales outstanding and repeat offenders. To round out your A/R view, this report also include all outstanding service credits and prepayments providing you with all obligations data in a single location.

If you are already using the A/R Dashboard, this report is already available to you. If not, gain access to the A/R Dashboard by contacting your Customer Success Manager or Chargify Support.

To understand more about the new A/R Aging Report, see our documentation >

Know More With Our New A/R Dashboard

Closely tracking and understanding your accounts receivables is top of mind for many B2B SaaS companies. To ensure you have the top A/R indicators at a glance, we have rolled out a new A/R Dashboard! This dashboard includes information on:

  • Outstanding Invoices
  • Average Days Outstanding
  • Number of Outstanding Invoices
  • A graphical representation of you aging by number of invoices and balances
  • A sortable outstanding invoice list that can be viewed by Invoice Due Date, Product, and Dunning Status

If you are interested in leveraging the A/R Dashboard, please contact your Customer Success Manager or Chargify Support.

For more information on the Chargify A/R Dashboard, see our documentation >

Enhanced Flexibility on Invoice Presentment

It is now possible to hide the quantity column on your invoices - giving you more flexibility when deciding what information to present to your customers. This enhancement is especially useful for companies who provide 'all you can use' pricing or who wish to only display product, price and line item amount on their invoice.

For information on how to hide the quantity column on your invoices, see our documentation >


Simplify Period End Processes With New End of Period Balance Export

It is now easier to complete your period closing activities with the End of Period Balance csv export. This export provides your list of Subscriptions and their current balance (or month end balances for historical months), taking into account all transactions including Discount Amount, Taxes, Credits, Payments, and Refunds. The report can then be used to generate a view per subscription and customer, greatly reducing the amount of effort required to understand your end of period balances and close your books.

To learn more about the End of Period Balance Export see in our documentation >



Invoice List Improvements within the UI

Getting a solid understanding of your different invoices is now easier with the newly released pagination and URL parameters enhancement for the Invoice list page within the Chargify UI. With this, users can now sort their invoices based on the existing filters and receive back a paginated list for easier consumption and review. Users can then share the exact URL with a colleague so they are both looking at the same list. An example of this would be filtering based on invoices in a 'Collection' status and sharing that with a colleague for review and action.

For more information on our Invoice Lists, please see the documentation

Organization Now Included in Recent Activity Lists

It is now possible to see the Organization in addition to the account holders name within the Dashboard and ‘Recent Activity’ lists. This additional data point provides additional clarity around many activities including signups, invoices and payments. 

For more information on our Activity Track, see our documentation >

API: Better Insights and Integrations via MRR Data

MRR data is now available via the Chargify API. This rich MRR data, driven by subscription creation, changes, or cancellations, is already surfaced in Chargify’s out-of-the-box MRR report. With the MRR API endpoints, you can now pull this data directly out of Chargify for inclusion in external reporting tools or integrations into other back office systems.

Learn more in our documentation >

API: Know When You Customers are Churning

It is now easier to know when your customers are about to churn with the introduction of the Pending Cancellation Webhook within our API. This additional webhook will trigger when a customers’ subscription is updated to cancel in the future (ie. at the end of the period). This update will allow you a better understanding of your upcoming customer cancellations. With this you are now able to:

  • Drive customer retention campaigns via your Customer Success tea, Support team or marketing software
  • Better integrate into external provisioning systems

For more information on how to structure your Pending Cancellation Webhook, see our documentation