Easier Bad Debt Management with New Collections Status

Managing past due Invoices is now easier with the Chargify collections status. This new invoice status allows you to better manage invoices who have passed through the dunning process without a successful payment being collected but are not ready to close the invoice. This invoice status is used when still attempting to collect payment after dunning concludes.

Note: Collection status for invoices is available regardless of your subscription status. 

To turn this on for your site, please contact your Customer Success Manager or the Chargify Support team.

For more information, please see our documentation >



Add More Payment Options with Adyen

As your business evolves, having access to the right payment gateways in the right locations is key. Chargify is now integrated with Adyen for credit card processing in the US, Canada, Europe and Australia. Many customers choose Adyen because of their large European coverage and presence. They also offer a risk management system and act as an acquirer as well. 

Part of the Chargify to Adyen integration is the out of the box support of 3D Secure 2, which ensures compliance with the latest authentication regulations in Europe. Our support of 3D Secure allows you to reduce your fraud risk and enables a customer-friendly authentication for public signup pages, self service pages,  and your Chargify-hosted page. 

Initial Adyen Support Coverage Includes:

Payment Methods

Geography

Currencies

Credit Cards

USA, Canada, Europe, Australia 

AUD, BRL, CAD, CHF, CNY, CZK, DKK, EUR, GBP, HKD, INR, JPY, MYR, NOK, NZD, PLN, RON, RUB, SEK, SGD, USD, ZAR

If you are interested in turning on Adyen in your site, please contact your Customer Success Manager or the Chargify Support Team.

For more information on all of our gateways that support 3D Secure see our documentation

Organization Now Included in Recent Activity Lists

It is now possible to see the Organization in addition to the account holders name within the Dashboard and ‘Recent Activity’ lists. This additional data point provides additional clarity around many activities including signups, invoices and payments. 

For more information on our Activity Track, see our documentation >

End of Trial Email Timing Updates

It is now possible to specify when ‘End of Trial’ emails are sent. This email was previously only sent out 3 days prior to a trial ended but is now configurable to be any number of days you wish. This enhancement is especially useful if you have contract terms or renewal periods greater than a month. 3 days will continue to be the default setting unless an administrator updates this setting within your configuration.

Learn more about Chargifys email configuration in our documentation >

New Dunning Options Available

Many customers on our invoice architecture have subscriptions which remit payment against invoices manually. It is now possible to send dunning notifications to customers who receive manually remitted invoices or who are not set up for automatic payments via Chargify. This new functionality will allow you to automate the dunning notifications for these invoices, reducing your need to chase after customers when payments are late.

This new dunning flow is triggered when the invoice is passed due. An invoice is past due when today's date is greater than the invoice issue date plus the net terms associated with the specific invoice. From there, dunning emails are triggered based on your specific invoice dunning configurations. These configurations include the number of emails you send, when they are sent, what actions for the customer to take, etc.

Secondly, it is now possible to omit customers and their subscriptions from all dunning flows. This will ensure your customers do not receive automated dunning outreach. This feature is especially useful when you are dealing with your high importance, high touch customers. Configuring a customer to be included or excluding from dunning, is a simple yes / no field on the subscription record.

For more information on our dunning functionality, see our documentation



Multi-Currency per Site

It is now possible to sell in multiple currencies within a single Chargify site! This change greatly reduces the overhead you experience from selling internationally!

With Chargify’s new multi-currency functionality you simply specify what currencies are available on each of your sites, configure your pricing, and allow your customers to sign up for products and services in those currencies. No more managing multiple sites or multiple product offerings (as required by some billing systems) just to achieve multiple currency support.

Setting up you Chargify Site for Multi-Currency

Once multi-currency is enabled, simply select which currencies you would like on your site. Chargify will leverage currency exchange rates (FX) for reporting and optional price conversion. When specifying your selected currencies, it is important to select which FX rates you wish to use. You can either input your own FX rate per currency or choose to have Chargify maintain the FX rate on your behalf. If you choose Chargify to update the FX rates, the Chargify system will use ‘Open Exchange Rates’ to update all required FX rates on an hourly basis. 

When setting up your site, you will also be asked to specify your sites default currency. This currency will be the bases for the FX conversion and will also be the currency for all site reporting.

Multi-Currency and Your Product Offering

Once the currencies are specified at the site level, you are able to define your product and component level pricing. Product Catalog currencies are defined within the price point. This eliminates the requirement for Product bloat or catalog proliferation just to support different currencies. With currencies at the price point level, you can specify specific prices in each of your supported currencies. Alternately, you can set your base (default) currency and choose to use FX to calculate the prices in your other currencies. 

When setting up your pricing per currency, we recommend setting specific prices rather than leveraging the exchange rates. Setting specific prices eliminates any FX related pricing fluctuation and ensures stable prices for the life of your contracts.

Multi-Currency and Your Customers

Now that your product catalog is configured, customers can simply subscribe to your product offering in their desired currency. Each subscriptions currency will now be set at the time of subscription creation and cannot be changed. It is, however, possible to have subscriptions with different currencies under the same customer account. This is very impactful when selling to a single organization across geographies and cuts down on a massive amount of overhead when managing your customer base.

Multi-Currency and Your Reporting

Much like cross-site insights, the specified FX rates will be used to transform all revenue and payments into the base currency for reporting purposes. Which FX rate used is based on your site configurations.

To get multi-currency turned on for your site contract Chargify support or your Customer Success Manager.

For more information on how multi-currency works, see our documentation >



Payments via Apple Pay Now Available

Chargify is making it easier than ever for your customers to pay you, with Apple Pay. The simplicity of this new payment method will allow customers to complete their purchase without entering a single piece of information. This is incredibly important for the card holder and also for you as it reduces the friction at the checkout for new and existing customers.  

In addition to added simplicity, Apple Pay reduces chargebacks due to fraud and costly fees. Apple Pay uses a tokenized ID specific to your customer’s supported device to authorize secure transactions for your products. 

To have Apple Pay turned on for your Chargify account simply contact your Customer Success Manager or Chargify Support.

Learn more in our documentation >


More Zapier Automation Now Available

We’ve ramped up our Zapier capabilities to make it even easier to integrate Chargify with hundreds of other SaaS applications. Our new Zapier triggers, searches, and actions (TSAs) can be used to automate thousands of actions via Zaps, the automated workflows you can build and customize for your business. Our new TSAs include:

Triggers based on the following events in Chargify:

  • New Invoice
  • New Subscription
  • New Customer
  • Subscription Trial End
  • Subscription Pending Renewal

Searches in Chargify for:

  • Customers
  • Components
  • Products
  • Product Family’s

And Actions your Zaps can drive in Chargify including the creation of:

  • Coupons
  • Subscriptions
  • Price Points
  • Customers

To see how Zapier can help with your Chargify integrations, see Zapier's App Documentation >


Support for Visa’s New Free Trial Policy Updates

Visa new guidelines roll out April 18th 2020 with the goal of enhanced transaction disclosures, reduced chargebacks, and empowered customers' shopping experiences for subscription-based merchants. to support this, we have made a few updates to ensure you are staying compliant:

  • New T&C’s check-box on Chargify supplied sign-up pages
  • New email notification settings and the ability to provide direct cancellation links
  • New fully detailed transaction receipts available
  • Additional statement descriptions for trials and introductory promotion related subscriptions
  • Additional cancellation links

Please note: These updates are dependent on the gateways making updates as well, and will therefore be rolled out per gateway. Our current list of completed gateways is below. The rest of our gateway integration updates are in progress. As we work with our gateway partners to finalize their specific updates, this list will be updated within our product documentation.

Completed Gateways:

  • Adyen
  • Braintree
  • CyberSource
  • Stripe

For more information on staying compliant with Vias’s new policy, see our blog post