New Online Invoice Payment Options for your Customers

Online invoices were created to make it easier for your customers to close their open invoices by paying directly online. We understand that Credit Cards are not always universal, and that’s why we have added new payment options to help streamline this process. Chargify now provides three new payment options for online invoices: Direct Debit, Apple Pay, and Paypal! 

You can enable these payment methods on your Payment Gateway settings. In addition, you can also get in touch with your Customer Success Manager or Chargify Support team to help enable this in your account. For more information on our new online invoice payment options, see our documentation here>

Australia and New Zealand Invoice Options Added

As your business expands to new regions, it is important that you adapt your invoicing to local standards. We are excited to announce that for our merchants who bill with the New Zealand (NZ) Goods and Services Tax (GST), now have the option to display the NZD equivalent of the NZ GST on all invoices.

For more information on our invoice settings and customizations, see our documentation here>

Account Updater with BlueSnap

Credit Cards numbers change all the time, regardless of the reason (ie. expiry dates), these updates impact your ability to successfully bill on time. Last month we announced the launch of BlueSnap, a payment gateway specializing in global payments. As this integration continues to expand to meet our customers' needs, we are excited to announce that the Account Updater feature has been added. 

The Account Updater from BlueSnap enables card information changes (such as expiration data changes, account number changes, account closures, and more) to be conveniently and automatically updated, reducing failed payments and the need to contact each customer directly. 

With Account Updater, you can maintain customer satisfaction of customer service due to non-payment while minimizing costs associated with collections and manual account updates. The BlueSnap Account Updater service is supported for American Express, Discover, Mastercard and Visa cards. 

For more information on the BlueSnap integration, see our documentation here >


New Email-Only Dunning Capabilities

Creating a flexible dunning schedule is key to managing and retaining your customers. To support your retention efforts we have updated our dunning capabilities to introduce email notification only dunning, in conjunction with our existing payment collection dunning functionality. As you continue to evolve and iterate your dunning strategies, you now have the ability to specify your dunning schedule to: 

  • Retry Payment
  • Email Only
  • or both

With this new feature, you have the option to send an email to a customer without having to retry payment at that moment. This email-only capability is currently in early release. If you would like access to use this new dunning option, please reach out to your dedicated CSM. 

For more information on our dunning functionality, see our documentation > 

Chargify + BlueSnap Integration

As you continue to grow and expand, having access to the right payment gateways is key. To support your payment needs, Chargify has partnered with BlueSnap - a payment gateway specializing in global payments.  

The Chargify and BlueSnap integration allows you to process credit card and ACH transactions in the following initial currencies:

  • USD 
  • CAD 
  • GBP 
  • AUS 
  • ILS 
  • EUR

The next step in the integration is to include the BlueSnaps Account Updater functionality, which proactively keeps credit card number and expiration dates up to date.  

If you are interested in using BlueSnap as your payment gateway or you have a BlueSnap account that you would like to link with Chargify, contact Chargify Support or your Customer Success Manager. 

For more information on the BlueSnap integration, see our documentation here >




More Countries Supported with AvaTax

As your company continues to grow and expand into new regions, tax compliance can be a difficult sticking point. To support your growth, Chargify has added several new supported countries  to our AvaTax integration, including:

  • Brazil
  • Mexico
  • South Korea
  • Taiwan
  • Vietnam
  • Israel
  • United Arab Emirates

For more information of Chargifys  AvaTax supported countries or our AvaTax integration in general, see our documentation here >

Multi-Currency Functionality Now Generally Available

The multi-currency functionality originally announced in May is now generally available and available for all Chargify customers. As a reminder, this change greatly reduces the overhead you experience from selling internationally!

With Chargify’s multi-currency functionality you simply specify what currencies are available on each of your sites, configure your pricing, and allow your customers to sign up for products and services in those currencies. No more managing multiple sites or multiple product offerings (as required by some billing systems) just to achieve multiple currency support.

For more information on how multi-currency works, see our documentation >

Service Credits for Subscription Groups

The Subscription Group functionality within Chargify is evolving to make it easier for you to take action for all Subscriptions within a Subscription Group. The latest enhancement that helps you manage across subscriptions is the ability evenly apply a customer credit evenly across all subscriptions within a group.

To learn more about Subscription Groups, see our documentation >

Enhanced Flexibility on Invoice Presentment

It is now possible to hide the quantity column on your invoices - giving you more flexibility when deciding what information to present to your customers. This enhancement is especially useful for companies who provide 'all you can use' pricing or who wish to only display product, price and line item amount on their invoice.

For information on how to hide the quantity column on your invoices, see our documentation >


Control Your Variables with Prepaid Usage

You can now automate your prepaid usage billing scenarios with Chargify!

Prepaid usage allows you to maintain a recurring, predictable revenue stream while still allowing your customers to be charged based on consumption. This is achieved through an upfront fee that is based on a quantity (or prepayment) sometimes thought of as a commitment. Your customer then draws down against their commitment. Once their entire commitment amount is used up they are charged overage fees at a ‘burst over’ rate..Overage charges are then calculated and included in your customers regular billing cycle and invoice, this allows you and your customer to maintain a single source of truth on what they are consuming and being billed for.

With prepaid usage, your customers' prepaid amounts can 're-up' every month (I commit to 50 server hours each month) or can extend out for longer periods of time (I commit to 550 server hours for the year).

Companies often move to prepaid usage models because they can incentivize their customers to increase upfront commitments or prepaid quantities, by offering a reduced price point for prepaid units or an increased rate for overage units. It is also possible to allow your customers prepaid quantities to expire or roll over to a following period.

Our Chargify prepaid usage functionality also supports your revenue and accounting compliance needs. As your customer consumes their prepaid amounts, Chargify tracks their consumption for appropriate revenue reporting and recognition. This is all handled with a single component in the Chargify system, reducing the complexity of setup and maintenance for your team.

To turn on prepaid billing model support in your Chargify environment, contact your Customer Success Manager or the Chargify Support team. 

To learn more about the prepaid usage billing model, see our documentation >



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