Know More With Our New A/R Dashboard

Closely tracking and understanding your accounts receivables is top of mind for many B2B SaaS companies. To ensure you have the top A/R indicators at a glance, we have rolled out a new A/R Dashboard! This dashboard includes information on:

  • Outstanding Invoices
  • Average Days Outstanding
  • Number of Outstanding Invoices
  • A graphical representation of you aging by number of invoices and balances
  • A sortable outstanding invoice list that can be viewed by Invoice Due Date, Product, and Dunning Status

If you are interested in leveraging the A/R Dashboard, please contact your Customer Success Manager or Chargify Support.

For more information on the Chargify A/R Dashboard, see our documentation >

Improved Subscription Management in SalesForce

We understand a swivel chair integration between your billing and CRM systems is less than ideal. Because of this we are continually investing in our new (v3) Chargify to SFDC integration and are making it easier than ever to manage your subscriptions directly in SalesForce. Recent updates allow administrators to complete the following directly in Salesforce:

  • Initiate Cancellations
  • Reactivate Subscriptions
  • Clear Pending Cancellations
  • Put Subscriptions on Hold and Resume them
  • Give / Deduct Service Credits

If you are interested in learning how the Chargify to Salesforce integration can make your life easier, please reach out to your Customer Success Manager or Chargify support.
For more information about these subscription actions or our Salesforce integration, see our documentation >

Enhanced Product Specific Dunning

It is now possible to configure your dunning communications based on the products you are selling - allowing you even more control and flexibility when communicating with your customers.

Product Level Dunning allows you to specify different dunning content and schedules depending on the product being sold. This enhancement also works well with the existing customer type dunning and dunning exemption functionality. With this you can now take into consideration different product specific risk profiles or engagement requirements - giving you the most flexible dunning yet. 

If you are interested in leveraging product level dunning, please reach out to your Customer Success Manager or Chargify Support.

For more information on product level dunning, see our documentation >

Chargify + Forte Team Up!

Chargify is partnering up with one of the biggest payment industry leaders to help you scale your payment solutions. The initial release will offer Credit Card processing, ACH (US merchants) , and EFT (Canadia merchants). 

Click here to see how you can leverage Forte for your payment collections.

To have your existing Forte account turned on within you Chargify account, please contact your Customer Success Manager or Chargify Support.

For more information on the Chargify + Forte Integration, see our documentation >

Simplify Period End Processes With New End of Period Balance Export

It is now easier to complete your period closing activities with the End of Period Balance csv export. This export provides your list of Subscriptions and their current balance (or month end balances for historical months), taking into account all transactions including Discount Amount, Taxes, Credits, Payments, and Refunds. The report can then be used to generate a view per subscription and customer, greatly reducing the amount of effort required to understand your end of period balances and close your books.

To learn more about the End of Period Balance Export see in our documentation >



Enhanced Commissions Reporting with Sales Rep Listed Directly on Your Subscriptions

Tracking sales representative commissions is important as your business and sales team grow. To help support your commission needs, we have added the Sales Rep to the Subscription record within the Summary tab. This information then flows through to the Sales Commission Report for easier commissions management.  

We have also added the Sales Rep to our API endpoints, so this information can be managed directly through your CRM (or any other system) and passed into Chargify as needed. To ensure continued security, a new authentication method has been introduced to all you to access this seller level data. Access to the Sales Commission API is available to users with financial access and Advanced Analytics.

Note: The Sales Rep listed at the time of running the report will be referenced for all revenue associated to that specific Subscription.

Your product feedback is always welcome as we continue to invest in our commissions functionality. If you have specific commissions requests or feedback, please reach out to your Customer Success Manager or Chargify Support.

For more information on managing you Sales Reps on your Subscriptions, see our documentation



Add More Payment Options with Adyen

As your business evolves, having access to the right payment gateways in the right locations is key. Chargify is now integrated with Adyen for credit card processing in the US, Canada, Europe and Australia. Many customers choose Adyen because of their large European coverage and presence. They also offer a risk management system and act as an acquirer as well. 

Part of the Chargify to Adyen integration is the out of the box support of 3D Secure 2, which ensures compliance with the latest authentication regulations in Europe. Our support of 3D Secure allows you to reduce your fraud risk and enables a customer-friendly authentication for public signup pages, self service pages,  and your Chargify-hosted page. 

Initial Adyen Support Coverage Includes:

Payment Methods

Geography

Currencies

Credit Cards

USA, Canada, Europe, Australia 

AUD, BRL, CAD, CHF, CNY, CZK, DKK, EUR, GBP, HKD, INR, JPY, MYR, NOK, NZD, PLN, RON, RUB, SEK, SGD, USD, ZAR

If you are interested in turning on Adyen in your site, please contact your Customer Success Manager or the Chargify Support Team.

For more information on all of our gateways that support 3D Secure see our documentation

Control Your Variables with Prepaid Usage

You can now automate your prepaid usage billing scenarios with Chargify!

Prepaid usage allows you to maintain a recurring, predictable revenue stream while still allowing your customers to be charged based on consumption. This is achieved through an upfront fee that is based on a quantity (or prepayment) sometimes thought of as a commitment. Your customer then draws down against their commitment. Once their entire commitment amount is used up they are charged overage fees at a ‘burst over’ rate..Overage charges are then calculated and included in your customers regular billing cycle and invoice, this allows you and your customer to maintain a single source of truth on what they are consuming and being billed for.

With prepaid usage, your customers' prepaid amounts can 're-up' every month (I commit to 50 server hours each month) or can extend out for longer periods of time (I commit to 550 server hours for the year).

Companies often move to prepaid usage models because they can incentivize their customers to increase upfront commitments or prepaid quantities, by offering a reduced price point for prepaid units or an increased rate for overage units. It is also possible to allow your customers prepaid quantities to expire or roll over to a following period.

Our Chargify prepaid usage functionality also supports your revenue and accounting compliance needs. As your customer consumes their prepaid amounts, Chargify tracks their consumption for appropriate revenue reporting and recognition. This is all handled with a single component in the Chargify system, reducing the complexity of setup and maintenance for your team.

To turn on prepaid billing model support in your Chargify environment, contact your Customer Success Manager or the Chargify Support team. 

To learn more about the prepaid usage billing model, see our documentation >



API: Better Insights and Integrations via MRR Data

MRR data is now available via the Chargify API. This rich MRR data, driven by subscription creation, changes, or cancellations, is already surfaced in Chargify’s out-of-the-box MRR report. With the MRR API endpoints, you can now pull this data directly out of Chargify for inclusion in external reporting tools or integrations into other back office systems.

Learn more in our documentation >

Payments via Apple Pay Now Available

Chargify is making it easier than ever for your customers to pay you, with Apple Pay. The simplicity of this new payment method will allow customers to complete their purchase without entering a single piece of information. This is incredibly important for the card holder and also for you as it reduces the friction at the checkout for new and existing customers.  

In addition to added simplicity, Apple Pay reduces chargebacks due to fraud and costly fees. Apple Pay uses a tokenized ID specific to your customer’s supported device to authorize secure transactions for your products. 

To have Apple Pay turned on for your Chargify account simply contact your Customer Success Manager or Chargify Support.

Learn more in our documentation >


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