Many customers on our invoice architecture have subscriptions which remit payment against invoices manually. It is now possible to send dunning notifications to customers who receive manually remitted invoices or who are not set up for automatic payments via Chargify. This new functionality will allow you to automate the dunning notifications for these invoices, reducing your need to chase after customers when payments are late.
This new dunning flow is triggered when the invoice is passed due. An invoice is past due when today's date is greater than the invoice issue date plus the net terms associated with the specific invoice. From there, dunning emails are triggered based on your specific invoice dunning configurations. These configurations include the number of emails you send, when they are sent, what actions for the customer to take, etc.
Secondly, it is now possible to omit customers and their subscriptions from all dunning flows. This will ensure your customers do not receive automated dunning outreach. This feature is especially useful when you are dealing with your high importance, high touch customers. Configuring a customer to be included or excluding from dunning, is a simple yes / no field on the subscription record.
For more information on our dunning functionality, see our documentation >