New Default Payment Profiles

Maintaining great relationships with your end customers oftentimes starts out with the way you bill them. By utilizing online and public invoices through Chargify, you can provide a seamless experience for your end customer to pay you. As many of you already take advantage of this feature, your customers can access their invoice online from an automated email or from your team by copying the link from the Chargify interface under "More Options" when viewing the invoice. 

We are excited to announce a new feature to the UI of these public invoices! Your customers now have the option to save their Credit Card by making it their default payment moving forward. This will prevent your customer from providing their credit card information the next time they pay their invoice, by selecting the one that is already on file. 

For more information on online and public invoices, see our documentation here>


Chargify Business Intelligence coming May 4th | Register Today

The ability to make effective use of customer and application data will be the differentiator between businesses who win and those who are left behind. 

Chargify's newest feature will transform your untapped data into actionable insights for business growth. This is the first self-service analytics suite powerful enough to support your entire business, but simple enough for anyone to use—no data science degree required.

On May 4th (or 5th-dependent on region), we will be unveiling our latest product offering: Chargify Business Intelligence (BI)! Chargify BI provides intuitive analytics tools that enable you to create and share custom dashboards using data from Chargify and relevant third party sources*. 

Join us at our LIVE event where you will hear from Chargify's CEO, Paul Lynch, Chargify's CSO, Laith Dahiyat, and our special guest, Jenny Leman. Jenny is the President of CareerPlug, a power-user of Chargify, and an early adopter of Chargify BI. 

To register for this event, please click here>


*For more information on the availability of Chargify BI, please reach out to your Customer Success Manager or contact our Support Team by emailing support@chargify.com 

Battery Ventures Leads Growth Investment of More Than $150 Million in Growing Subscription Management Sector

We are excited to announce a new growth-investment of $150 million, led by Battery Ventures, bringing together SaaSOptics and Chargify! This investment is the ultimate validation of all the hard work and effort of both the SaaSOptics and Chargify teams. We want to thank our loyal customers and partners, and we can't wait to share more details with you in the coming weeks. 

To read the full press release, please see here>

Salesforce: Calendar Billing

The way you bill your customers is essential to running your business. Many of our customers today take advantage of Chargify's built-in Calendar Billing functionality, allowing them to choose the specific day of the month their subscribers should be billed on, not the day they signed up for your product and/or service. For example, you may want all of your customers' subscriptions to renew on the first of the month. 

The goal with our CRM integrations is to mirror your Chargify environment as much as possible to provide your teams a seamless experience to sell and manage subscriptions. Because of this, we are excited to announce that we have extended Calendar Billing to our native Salesforce integration. When creating a Subscription via the Subscription Wizard, you can configure the subscription to be Calendar Billed on the specific day of the month you choose. 

For more information on how Calendar Billing works, see our documentation here>

Applying Recurring Coupons to Mid-Period Allocations

Providing enticing offers and discounts to your customers can help build long-term relationships for your business. We are excited to launch new functionality around coupons and discounting that increases flexibility in how you manage your coupons, discounts, and promotions with Chargify!

You now have the option of whether recurring coupons should apply to mid-period invoices when an allocation changes for the following components:

  • On/Off Components
  • Quantity-Based Components

Previously, these "mid-period allocations" would automatically apply any recurring coupons. Merchants who use recurring flat dollar amount coupons will find this feature useful since they typically will not want the coupon to be applied more than a certain number of uses. Further, for use cases that are less common, merchants will also be able to have their percentage-based recurring coupons not apply to mid-period allocations.

For more information on applying recurring coupons, see our documentation here>

Happy 1 Year Anniversary! Events-Based Billing at Chargify

It’s time to celebrate! Events-Based Billing was launched one year ago, and we are thrilled to see the value it is bringing many of our customers. Events-Based Billing is the future of usage-based and metered billing, allowing for the most complex SaaS billing models to take form.Since its initial launch, we have received lots of feedback and have made enhancements:
  • Introduced Multi-Attribute Rating
  • Invoice Template Updates 
Multi-Attribute Rating allows you to dynamically create segments from your events and define targeted pricing for each segment. This  enables increased price flexibility and invoice clarity, which in turn, prevents catalog bloat.

The invoice template was updated to clearly outline how your customers are charged for the value they receive. A new “Usage Details” section is included at the bottom of the invoice detailing both the amount consumed and unique price for each applied rate. 

With Events-Based Billing, your customers see exactly what they’re being billed for, even in the most complex pricing scenarios. Your applications’ usage data is ingested by Chargify in real time, allowing you to offer the ultimate customer-centric billing model. To learn how to start using Events-Based Billing today, please contact Chargify Support or your Customer Success Manager. 

For more information on Events-Based Billing, see our documentation here>

Links Available to Individual Segments on Consolidated Invoice

Many of our customers use consolidated invoices to simplify their customers’ bills when they have multiple subscriptions. The beauty of these consolidated invoices is that each subscription listed in the group generates an “invoice segment”. Previously, you had to go through a couple of steps to locate the individual segments that make up a consolidated invoice. 

Our UI now allows you to locate the individual segments on a consolidated invoice by directly linking to the member invoice for easy access. For example, if you have a customer with 10 subscriptions, the consolidated invoice would group this into 1. You are able to click into the “1 grouped subscription” to see the member invoices associated. 

For more information on Invoice Hierarchy, see our documentation here>

Partial Payment on Consolidated Invoice

Invoice consolidation improves the experience of your customer by combining multiple subscriptions into one invoice to be paid in a single transaction. Historically, your customers had to pay for the full amount on the consolidated invoice. Now your customers have the option to make a partial payment against the different subscriptions. 

For example, if your customer has 10 subscriptions that were $10 each, the consolidated invoice is $100. Previously, your customer would have to pay the $100 towards the invoice. You can now have the customer make a partial payment toward the invoice, for instance a $50 payment against it. It will spread the payment out over the different subscriptions and show a $50 balance due. 

For more information on Invoice Consolidation, see our documentation here

View ‘Other’ Open Invoices on New Invoices

Being able to customize your invoices by adding important information beyond the billed amount is value-add to your subscribers to keep them in the know of what they’re consuming. On top of being able to display unit price, quantities, date ranges, subtotals and $0 product line items, you now have the option to display an ‘Other’ balance. 

This option will display the total due on any existing payable invoices for said subscription at the point the new invoice was issued. In addition, there will also be a list of all invoices which were outstanding and the individual amounts that were due at the time of issuance. So for instance, if your customer did not pay their January bill, and the February invoice has been issued, the February invoice will show the past January balance as past due.

For more information on line item elements for Chargify invoices, see our documentation here>

New Dunning UI

Dunning is tough, its configuration and tracking shouldn't be! Today, we are happy to announce a  new user interface for Chargify's dunning functionality. This you provides you a view of all dunning features, in a single location so you can quickly and easily view, track and update your dunning settings. This update is to the dunning navigation only and will not change current functionality or your current settings. 

For more information on dunning in Chargify, see our documentation here>

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