Gain Predictable Recurring Revenue with Prepaid Subscriptions

You can now provide your customers with a new subscription type: Prepaid. Our latest core functionality allows you to create prepaid usage-based billing models providing a safety net for your recurring, predictable revenue. This new subscription type works with either metered or events-based components, giving you full flexibility on how you want to charge and how your customers want to use and pay for your product or service. Your customers can gain peace of mind with a true value-based pricing model where they pay in advance for usage they will decrement against as they use your product or service. 

With real-time visibility, both you and your customers benefit from always knowing the exact state of funded balances and usage against those balances. In addition, auto-replenishment is an option so that your customers can decide when to re-up their balance after hitting a specifically defined threshold, that is set at the customer level, not the product level. This added level of customization provides you the ability to provide a white-glove service approach to your customers. 

Prepaid Subscriptions also come with sophisticated notification workflows that can keep all or some of your customers in the know of where they stand with their prepaid usage. Customers always know what usage they have paid for with invoices generated at the end of each renewal period.

For more information on Prepaid Subscriptions, see our documentation here>  

Enhanced Finance Report Now in General Availability

The new version of the Finance Report is now live and is available for users. We have made several enhancements to the layout of the new report for added detail and clarity. The new report provides:

  • Sales broken out by component type
  • Credits broken out by credit type
  • Net Payments by subtracting Refunds from Payments
  • An ‘In Collections’ subcategory of Expected Payments for subscriptions that have failed Dunning but have open invoices
  • Access to the old layout at the bottom of the page for easy comparison between versions

For more information on the Finance Report, see our documentation here>


Accounts Receivable Report Now In General Availability

The A/R aging report we announced two months ago is now available. 

You can now track customers' outstanding balances and credit balances using the Accounts Receivables report. This report tracks customer balances down into invoiced amounts, payments, refunds, prepayment balances, and unapplied credits. 

It is also possible to use the Accounts Receivable report to measure outstanding balances and make provisions for doubtful accounts. You can also use this report in tandem with the Revenue Retention report to manage overdue accounts and to identify unpaid invoices that can be paid by allocating existing balances. 

For more information on the Accounts Receivable report, see our documentation here>

Chargify + BlueSnap Integration

As you continue to grow and expand, having access to the right payment gateways is key. To support your payment needs, Chargify has partnered with BlueSnap - a payment gateway specializing in global payments.  

The Chargify and BlueSnap integration allows you to process credit card and ACH transactions in the following initial currencies:

  • USD 
  • CAD 
  • GBP 
  • AUS 
  • ILS 
  • EUR

The next step in the integration is to include the BlueSnaps Account Updater functionality, which proactively keeps credit card number and expiration dates up to date.  

If you are interested in using BlueSnap as your payment gateway or you have a BlueSnap account that you would like to link with Chargify, contact Chargify Support or your Customer Success Manager. 

For more information on the BlueSnap integration, see our documentation here >




Invoice Amount in Subscription Export

The most recent amount invoiced has now been added to the Subscription report to provide even more detail on the current state of the Subscription at the time of export. This field represents the total amount billed, in cents, of the most recent recurring invoice (does not include mid-period probation invoices). It does not include invoices in a pending status or invoices which have been voided. 

For more information on our Subscription Export, see our documentation here >

Product Details in the MRR Movements Export

The MRR Movements Export is a great way to get a detailed view of all MRR changes for a period of time. These movements include new sales (new_business), upgrades (expansion), customers coming out of hold status' (reactivation), customers shrinking (contraction), and customers leaving all together (churn). The Product ID (product_id) and Name (product_name) have now been added to this export to provide more detail around where the MRR movement is occurring.

For morning information on our MRR Movements Export, see our documentation here >

New A/R Aging Report

Tracking your A/R aging can be difficult without the right tools. To cut down the time you spend tracking and increase your ability to understand and take action, Chargify has introduced a new A/R Aging Report as an extension of the A/R Dashboard. This report, formatted as a .csv export, provides a complete list of customers, subscriptions, and invoices in an aging view so you can easily understand your days sales outstanding and repeat offenders. To round out your A/R view, this report also include all outstanding service credits and prepayments providing you with all obligations data in a single location.

If you are already using the A/R Dashboard, this report is already available to you. If not, gain access to the A/R Dashboard by contacting your Customer Success Manager or Chargify Support.

To understand more about the new A/R Aging Report, see our documentation >

Know More With Our New A/R Dashboard

Closely tracking and understanding your accounts receivables is top of mind for many B2B SaaS companies. To ensure you have the top A/R indicators at a glance, we have rolled out a new A/R Dashboard! This dashboard includes information on:

  • Outstanding Invoices
  • Average Days Outstanding
  • Number of Outstanding Invoices
  • A graphical representation of you aging by number of invoices and balances
  • A sortable outstanding invoice list that can be viewed by Invoice Due Date, Product, and Dunning Status

If you are interested in leveraging the A/R Dashboard, please contact your Customer Success Manager or Chargify Support.

For more information on the Chargify A/R Dashboard, see our documentation >

Enhanced Flexibility on Invoice Presentment

It is now possible to hide the quantity column on your invoices - giving you more flexibility when deciding what information to present to your customers. This enhancement is especially useful for companies who provide 'all you can use' pricing or who wish to only display product, price and line item amount on their invoice.

For information on how to hide the quantity column on your invoices, see our documentation >


Enhanced Product Specific Dunning

It is now possible to configure your dunning communications based on the products you are selling - allowing you even more control and flexibility when communicating with your customers.

Product Level Dunning allows you to specify different dunning content and schedules depending on the product being sold. This enhancement also works well with the existing customer type dunning and dunning exemption functionality. With this you can now take into consideration different product specific risk profiles or engagement requirements - giving you the most flexible dunning yet. 

If you are interested in leveraging product level dunning, please reach out to your Customer Success Manager or Chargify Support.

For more information on product level dunning, see our documentation >

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