Salesforce: Activating All Subscriptions From Opportunity Record

Organizations whose customer-facing teams sell, manage, and upgrade subscriptions in a central hub like Salesforce have increased operational efficiency. And by having the ability to create many subscriptions under one opportunity record in Salesforce, sales teams save even more time.

The latest update to our Salesforce integration allows you to activate all subscriptions created under one opportunity record to flow over to Chargify. This prevents your sales team in closing-won multiple opportunities when more than 1 subscription is involved, saving them time so they can focus on what they do best: selling.

For more information on our Salesforce integration, see our documentation here>

Happy 1 Year Anniversary! Events-Based Billing at Chargify

It’s time to celebrate! Events-Based Billing was launched one year ago, and we are thrilled to see the value it is bringing many of our customers. Events-Based Billing is the future of usage-based and metered billing, allowing for the most complex SaaS billing models to take form.Since its initial launch, we have received lots of feedback and have made enhancements:
  • Introduced Multi-Attribute Rating
  • Invoice Template Updates 
Multi-Attribute Rating allows you to dynamically create segments from your events and define targeted pricing for each segment. This  enables increased price flexibility and invoice clarity, which in turn, prevents catalog bloat.

The invoice template was updated to clearly outline how your customers are charged for the value they receive. A new “Usage Details” section is included at the bottom of the invoice detailing both the amount consumed and unique price for each applied rate. 

With Events-Based Billing, your customers see exactly what they’re being billed for, even in the most complex pricing scenarios. Your applications’ usage data is ingested by Chargify in real time, allowing you to offer the ultimate customer-centric billing model. To learn how to start using Events-Based Billing today, please contact Chargify Support or your Customer Success Manager. 

For more information on Events-Based Billing, see our documentation here>

Schedule Future Date for Subscription Cancellation

We understand your business requires flexibility when serving your customers, and that sometimes customers leave. To make this process as painless as possible, you can now specify any future date as a Subscriptions cancellation date. This option and our previously supported cancellation choices ('Cancelling Immediately' and 'Cancel at End of Period') will now be within the 'Cancellation Timing' drop down on the Cancel Subscription page. To start using these cancellation options, simply select on the drop down menu when initiating a cancellation.  

For more information on cancelling a subscription, see our documentation here>

Links Available to Individual Segments on Consolidated Invoice

Many of our customers use consolidated invoices to simplify their customers’ bills when they have multiple subscriptions. The beauty of these consolidated invoices is that each subscription listed in the group generates an “invoice segment”. Previously, you had to go through a couple of steps to locate the individual segments that make up a consolidated invoice. 

Our UI now allows you to locate the individual segments on a consolidated invoice by directly linking to the member invoice for easy access. For example, if you have a customer with 10 subscriptions, the consolidated invoice would group this into 1. You are able to click into the “1 grouped subscription” to see the member invoices associated. 

For more information on Invoice Hierarchy, see our documentation here>

Proforma Invoice Preview

Knowing exactly what you will be charging your customers is vital to running your business and maintaining client relationships. Proforma invoices has been a feature request asked by many of our customers, so we are excited to announce the completion of its first roadmap milestone. The new proforma preview feature will allow you to view the next billing invoice amount for a subscription. 

This previewing function is the first milestone in our Proforma roadmap feature request. This can be used in your formal review processes when upgrading your customers on an annual basis, for example.  

For more information on Proforma Invoices, see our documentation here>

HubSpot Integration Available in Beta

We are excited to announce that our nextgen Hubspot integration is now in beta! Integrating Chargify and Hubspot seamlessly connects your CRM and subscription billing operations to streamline your revenue generation processes.

The integration synchronizes date bi-directionally, so your catalog, customer, subscriptions, and deal management records are always in sync. Users are able to use Hubspot as they do today with the added benefit of automatically creating subscriptions in Chargify. The line items for building deals in Hubspot are synchronized from the Chargify product catalog for easy use in deals, quotes, and winning new customers.

If you are interested in the integration, please email us at support@chargify.com or contact your Chargify Customer Success Manager. 

New Way to Stream Data into Chargify for Events-Based Billing

Event-driven architectures are crucial for enabling real-time, personalized product experiences and we believe they are the future of modern B2B SaaS applications. For organizations that are already events-based, we’ve introduced a simpler method to send data to Chargify via our Kafka Inbound Cluster. From there, you can use this data to build complex, value-based pricing models which charge your customers for exactly what they use—linking the value you provide to the invoice they receive.

For more information on streaming data from Kafka-based event pipelines to Chargify for Events-Based Billing, see our documentation here>

Enhanced UI for Customer and Organization Field Displays

Having options for detailing your customer records enables you to align the information in Chargify with how you manage your business. We know from our own customers, that some manage their business relationships on an individual contact level, while others manage via the organization level. 

Chargify now differentiates your customers as an organization or an individual contact. If you have populated the organization field for any customer, this information is now prominently displayed in many locations, including: 
  • Subscription Index
  • Subscription Record
  • Customer Index
  • Customer Record
If you do not use the Organization field in Chargify, the contact on the customer record will continue to be displayed. For more information on these changes, see our documentation here>

Partial Payment on Consolidated Invoice

Invoice consolidation improves the experience of your customer by combining multiple subscriptions into one invoice to be paid in a single transaction. Historically, your customers had to pay for the full amount on the consolidated invoice. Now your customers have the option to make a partial payment against the different subscriptions. 

For example, if your customer has 10 subscriptions that were $10 each, the consolidated invoice is $100. Previously, your customer would have to pay the $100 towards the invoice. You can now have the customer make a partial payment toward the invoice, for instance a $50 payment against it. It will spread the payment out over the different subscriptions and show a $50 balance due. 

For more information on Invoice Consolidation, see our documentation here

View ‘Other’ Open Invoices on New Invoices

Being able to customize your invoices by adding important information beyond the billed amount is value-add to your subscribers to keep them in the know of what they’re consuming. On top of being able to display unit price, quantities, date ranges, subtotals and $0 product line items, you now have the option to display an ‘Other’ balance. 

This option will display the total due on any existing payable invoices for said subscription at the point the new invoice was issued. In addition, there will also be a list of all invoices which were outstanding and the individual amounts that were due at the time of issuance. So for instance, if your customer did not pay their January bill, and the February invoice has been issued, the February invoice will show the past January balance as past due.

For more information on line item elements for Chargify invoices, see our documentation here>

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